{"id":1150,"date":"2025-06-15T12:27:39","date_gmt":"2025-06-15T12:27:39","guid":{"rendered":"https:\/\/navior.fr\/?page_id=1150"},"modified":"2025-07-19T16:18:42","modified_gmt":"2025-07-19T16:18:42","slug":"conditions-generales-de-vente-navior","status":"publish","type":"page","link":"https:\/\/navior.fr\/en\/conditions-generales-de-vente-navior\/","title":{"rendered":"CGV"},"content":{"rendered":"
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CONDITIONS G\u00c9N\u00c9RALES DE VENTE \u2013 NAVIOR<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Derni\u00e8re mise \u00e0 jour : 01\/06\/2025<\/strong><\/p>

Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (ci-apr\u00e8s \u00ab CGV \u00bb) r\u00e9gissent les relations contractuelles entre :<\/p>

La soci\u00e9t\u00e9 exploitante de NAVIOR<\/strong>,
Auto-entreprise\u00a0
Adresse : 31000, Toulouse
SIREN\/SIRET : 88376918400028
Adresse e-mail : Contact@navior.fr
(ci-apr\u00e8s d\u00e9nomm\u00e9e \u00ab NAVIOR \u00bb),<\/p>

Et toute personne physique ou morale (ci-apr\u00e8s le \u00ab Client \u00bb) souhaitant b\u00e9n\u00e9ficier d\u2019une prestation de location de v\u00e9hicule avec chauffeur priv\u00e9<\/strong> via la plateforme NAVIOR (site web ou contact direct).<\/p>

1. OBJET<\/h4>

Les pr\u00e9sentes CGV ont pour objet de d\u00e9finir les conditions dans lesquelles NAVIOR propose la location de v\u00e9hicules de luxe avec chauffeur priv\u00e9 pour une dur\u00e9e d\u00e9termin\u00e9e. La r\u00e9servation inclut un v\u00e9hicule haut de gamme, un chauffeur professionnel, un kilom\u00e9trage limit\u00e9, ainsi que diverses options et prestations annexes selon la formule choisie.<\/p>

2. SERVICES PROPOS\u00c9S<\/h4>

NAVIOR propose les prestations suivantes :<\/p>

  • Location de v\u00e9hicules de prestige avec chauffeur pour des missions de courte dur\u00e9e (journ\u00e9e ou demi-journ\u00e9e) ;<\/p><\/li>

  • V\u00e9hicules appartenant \u00e0 des propri\u00e9taires partenaires s\u00e9lectionn\u00e9s par NAVIOR ;<\/p><\/li>

  • Formules personnalis\u00e9es : Liberty et<\/strong>\u00a0Privil\u00e8ge,<\/strong>\u00a0(selon les disponibilit\u00e9s) ;<\/p><\/li>

  • Options possibles : bouteille d\u2019eau, nettoyage premium, accueil personnalis\u00e9, etc.<\/p><\/li><\/ul>

    Toutes les prestations font l\u2019objet d\u2019un devis personnalis\u00e9 ou d\u2019une commande en ligne via formulaire de r\u00e9servation.<\/p>

    3. CONDITIONS DE R\u00c9SERVATION<\/h4>

    3.1 Modalit\u00e9s de r\u00e9servation<\/h4>

    Toute r\u00e9servation doit \u00eatre confirm\u00e9e :<\/p>

    • Via le formulaire en ligne ;<\/p><\/li>

    • Ou par t\u00e9l\u00e9phone ou e-mail, avec validation \u00e9crite.<\/p><\/li><\/ul>

      La r\u00e9servation est effective<\/strong> apr\u00e8s confirmation de NAVIOR et r\u00e9ception du paiement ou d\u2019un acompte selon les conditions pr\u00e9cis\u00e9es.<\/p>

      3.2 Informations obligatoires<\/h4>

      Le Client s\u2019engage \u00e0 fournir des informations exactes concernant :<\/p>

      • Le lieu de prise en charge ;<\/p><\/li>

      • La dur\u00e9e souhait\u00e9e de la prestation ;<\/p><\/li>

      • Le nombre de passagers ;<\/p><\/li>

      • Tout besoin sp\u00e9cifique (ex. : bagages volumineux, arr\u00eat particulier, etc.).<\/p><\/li><\/ul>

        4. CONDITIONS TARIFAIRES<\/h4>

        4.1 Prix<\/h4>

        Les prix sont indiqu\u00e9s en euros (\u20ac) TTC.
        Les tarifs comprennent :<\/p>

        • Le v\u00e9hicule de luxe s\u00e9lectionn\u00e9 ;<\/p><\/li>

        • Le chauffeur professionnel ;<\/p><\/li>

        • Le carburant et les assurances ;<\/p><\/li>

        • Un nombre de kilom\u00e8tres fix\u00e9 dans le contrat (au-del\u00e0, un surco\u00fbt est appliqu\u00e9 au kilom\u00e8tre suppl\u00e9mentaire).<\/p><\/li><\/ul>

          4.2 Moyens de paiement<\/h4>

          Le r\u00e8glement peut \u00eatre effectu\u00e9 par :<\/p>

          • Carte bancaire directement en ligne<\/li><\/ul>

            4.3 Acompte<\/h4>

            L’int\u00e9gralit\u00e9 de la course doit \u00eatre pay\u00e9 directement en ligne.<\/p>

            5. ANNULATION \/ MODIFICATION<\/h4>

            5.1 Par le client<\/h4>

            Toute annulation doit \u00eatre communiqu\u00e9e par \u00e9crit. Des frais seront retenus selon le d\u00e9lai :<\/p>

            • Plus de 72 h avant : remboursement total ;<\/p><\/li>

            • Entre 72 h et 24 h : 50 % du montant d\u00fb ;<\/p><\/li>

            • Moins de 24 h : aucun remboursement, sauf cas de force majeure justifi\u00e9.<\/p><\/li><\/ul>

              5.2 Par NAVIOR<\/h4>

              NAVIOR se r\u00e9serve le droit d\u2019annuler ou modifier une r\u00e9servation en cas d\u2019\u00e9v\u00e9nement impr\u00e9vu (panne, accident, indisponibilit\u00e9 du chauffeur, etc.). Un v\u00e9hicule \u00e9quivalent sera propos\u00e9, ou un remboursement int\u00e9gral sera effectu\u00e9 si aucun remplacement n\u2019est possible.<\/p>

              6. CONDITIONS D\u2019UTILISATION<\/h4>

              6.1 Respect du v\u00e9hicule et du personnel<\/h4>

              Le Client et ses passagers s\u2019engagent \u00e0 respecter le v\u00e9hicule mis \u00e0 disposition ainsi que le chauffeur. Tout dommage, d\u00e9gradation ou comportement inappropri\u00e9 donnera lieu \u00e0 une facturation compl\u00e9mentaire.<\/p>

              6.2 Retard<\/h4>

              Le chauffeur attendra le client au maximum 30 minutes au point de prise en charge. Au-del\u00e0, un suppl\u00e9ment sera appliqu\u00e9 ou la prestation annul\u00e9e sans remboursement.<\/p>

              7. RESPONSABILIT\u00c9<\/h4>

              NAVIOR agit en tant qu\u2019interm\u00e9diaire entre les clients et les propri\u00e9taires de v\u00e9hicules partenaires. Elle veille \u00e0 la conformit\u00e9 des v\u00e9hicules, \u00e0 leur entretien et \u00e0 l\u2019assurance.
              NAVIOR ne saurait \u00eatre tenue responsable de tout retard, accident ou incident relevant de la responsabilit\u00e9 directe d\u2019un tiers, du chauffeur, ou du client.<\/p>

              8. ASSURANCE<\/h4>

              Les v\u00e9hicules mis \u00e0 disposition sont couverts par une assurance tous risques incluant l\u2019usage professionnel avec chauffeur. Le client n\u2019a aucune d\u00e9marche \u00e0 r\u00e9aliser \u00e0 ce titre.<\/p>

              9. DONN\u00c9ES PERSONNELLES<\/h4>

              NAVIOR collecte les donn\u00e9es personnelles dans le strict respect du RGPD. Les donn\u00e9es ne sont utilis\u00e9es qu\u2019\u00e0 des fins de gestion des r\u00e9servations et de communication. Le client peut \u00e0 tout moment demander leur suppression ou modification.<\/p>

              10. LITIGES ET DROIT APPLICABLE<\/h4>

              Les pr\u00e9sentes CGV sont soumises au droit fran\u00e7ais.
              En cas de litige, une solution amiable sera recherch\u00e9e. \u00c0 d\u00e9faut, le tribunal comp\u00e9tent sera celui du si\u00e8ge de l\u2019entreprise exploitante.<\/p>

              11. ACCEPTATION<\/h4>

              Le Client reconna\u00eet avoir pris connaissance et accept\u00e9 les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente avant toute r\u00e9servation. Toute commande vaut acceptation pleine et enti\u00e8re des pr\u00e9sentes CGV.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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